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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kim Saulnier

Kim Saulnier

October 7, 2024

5  out of  5
rating by Kim Saulnier
"I had Allstate and they were charging me an arm and a leg do I switched to State Farm and my policy was just what I wanted for much less , silly me I thought Progressive would be a better deal , nope ,after a few months I messaged Doug and went back to State Farm , never changing again .Thank you Doug for the great Policy and making it so easy to come back . Highly recommend them!!!"
We responded:
"Thank you for the kind words, it’s great to have you back Kim! "
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Brittany Levesque

August 23, 2024

5  out of  5
rating by Brittany Levesque
"This location is fantastic. They are immensely caring and will work with you through any situation. My father was diagnosed with cancer, a brutal and aggressive cancer. I was till a new client to them, yet I got checked in on anytime I went in, occasional text messages telling me they were thinking of us and when my gather passed they sent me a card with condolences. This is something no other company has cared to do with me. I actually sat with them for like half hour after his diagnosis just talking. We recently moved out of the area and chose to keep Doug Brockaway as out insurance agent so because I've never had an area actually care about someone as much as they do!!! Please please if you need to get a quote, I've used Renters and auto insurance both well priced and the care you get is amazing"
We responded:
"Brittany, thank you so much for these very kind words about our office. You and your family are very important to us and we wish you the very best!"
Profile photo of Dawn Pomelow

Dawn Pomelow

August 22, 2024

5  out of  5
rating by Dawn Pomelow
"Very helpful. Great bunch of people ❤️"
We responded:
"Thank you so much Dawn:)"
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Michael Spearin

February 21, 2024

5  out of  5
rating by Michael Spearin
"I've needed to call from time to time with questions or making a change to one of my policies and I've been helped by Laura in the Newport Me. Office almost every time..Laura has been such a delight to interact with and so helpfull with everything. I'm so glad I moved all my insurance needs over to them."
We responded:
"Thank you for the kind words about Laura, Michael. She is definitely the face of our agency! I’m glad she works here with us, and she’s also a great sister:)"
Profile photo of Allen Connor

Allen Connor

February 20, 2024

5  out of  5
rating by Allen Connor
"Tyler and the team at State Farm in Newport are amazing! Sat down for 3.5 hours going over every question my wife and I had! Highly recommend!"
We responded:
"Thank you so much for the kind words! "
Profile photo of AMOS ADAMS

AMOS ADAMS

February 5, 2024

5  out of  5
rating by AMOS ADAMS
"They do a very good job. The do good service, but there's always room to improve on everything that they're doing great."
We responded:
"Thanks for the kind review, I know you do spend a lot of time in here visiting the team. What could we have done to make this a 5 star review? "
Profile photo of George Smith

George Smith

December 30, 2023

5  out of  5
rating by George Smith
"This was hands down the best experience I've had dealing with insurance EVER! I was with Lib/Mut, but they were charging me $101 a mo for 2 cars w/liability.....really! Then the last straw was when they called me about my renewal, on my birthday to tell me my rate was going up by $27. I asked why, I live in the sticks, I have no claims, no tickets and they could not give me a reason after an hr on the phone. CANCELED! Called State Farm $57 mo with a renters policy, I looooove this place!"
We responded:
"Thank you for the kind words, George. I am looking forward to being your agent for years to come:) Happy New Year - Doug"
Profile photo of Iconic-420 Z

Iconic-420 Z

December 15, 2023

5  out of  5
rating by Iconic-420 Z
"I have had this insurance company for maybe two to three weeks and they have been very helpful they got me a great rate even tho it’s probably going to go up now do to me going off the road. My man Tyler has been amazing advocating for me and when everything got mixed up he helped me sort out the hole situation and completely removed any stress and problems I’ve had since the accident.they really do treat you like family and I sincerely hope this is every drivers first choice for insurance."
We responded:
"Thank you very much for the kind words. Tyler does such a great job looking out for our policyholders! I am proud to say that we do our best to treat everybody like family here! "
Profile photo of Cathy Trueman

Cathy Trueman

November 8, 2023

5  out of  5
rating by Cathy Trueman
"I have dealt with Tyler Miller at Doug's office several times and am so impressed with the level of professionalism and high ethics that he exudes. Doug should be very proud that he has such a great team member representing his name and agency."
We responded:
"Hi Cathy, Tyler is a very hard working team member… but I’m even happier to count him as a friend. He takes great care of our policy holders every day. I am very thankful for this kind review! "
Profile photo of Zachary Tracy

Zachary Tracy

August 29, 2023

5  out of  5
rating by Zachary Tracy
"I was referred to Doug's office from another insurance agent. Unfortunately, State Farm didn't offer the insurance I needed. However, Doug had done thorough research on my needs before he even called me. When we spoke, Doug recommended another agent that would be able to help. Doug helped me even though I was not a customer, and had no potential to be a customer! 5 Stars all the way!"
We responded:
"Zach, you are awesome ! Thank you for the kind words and good review. I always enjoy helping people, even if we don’t start a policy here. It was my pleasure. "
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Nick Lindsey

August 25, 2023

3  out of  5
rating by Nick Lindsey
"Good service, and friendly staff"
We responded:
"Hi Nick, thank you for the very kind words. What could we have done to earn a 5 star from you? I’ve searched our records and have not found that we conducted business together before. Please call me at the office at 207-355-3252 if you have further questions. - Doug "
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Yaniel Hidalgo

August 2, 2023

5  out of  5
rating by Yaniel Hidalgo
"Great service"
We responded:
"Thanks so much, we try hard to make our clients happy."
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Chris Charest

July 5, 2023

5  out of  5
rating by Chris Charest
"I love there hospitality"
We responded:
"Thank you buddy, it’s been a lot of years now! Always a pleasure as you know. "
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Mark Clifton

May 9, 2023

5  out of  5
rating by Mark Clifton
"I have had the pleasure of meeting Doug Brockway in person, he was able to answer all my questions. I liked the fact that he didn’t push to OVER SELL me any thing extra I didn’t need. That tells me he cares about the Individual more than the almighty dollar unlike some of the other representatives in my area (who immediately tried to push all their products on me 😡) Doug knew my needs and met them. I enjoyed his personality, which in turn made the process so much easier. Thank you Doug and your team, whom were also just as pleasant..great staff!"
We responded:
"Thank you Mark, my office always works hard to take good care of you. :)"
Profile photo of Desi M. West

Desi M. West

May 8, 2023

5  out of  5
rating by Desi M. West
"Me and my family have had State Farm insurance for the past 13 years that we have been in maine. Doug, Laura and the rest of the team are wonderful people. There was no one else like State Farm for insurance. Any issue that me and my family have with car insurance or house insurance, State Farm is the place to go because they help us out with any issue that we have. Above and beyond 24/7!"
We responded:
"Thank you for the kind words, Desi! We do our very best to keep our friends happy:) "
Profile photo of Michael Mauceri

Michael Mauceri

March 8, 2023

5  out of  5
rating by Michael Mauceri
"So nice to know that Laura is always there to help she saved me so much money every year thank you Laura"
We responded:
"Thank you Michael, I taught my sister well:) he he. We all know she’s pretty special around here. "
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ken batron

December 13, 2022

5  out of  5
rating by ken batron
"Attentive agent. Personal service."
We responded:
"Thank you for the kind words, Ken! "
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Carrie Fogg

November 15, 2022

5  out of  5
rating by Carrie Fogg
"Great service. Great communication!! Prices are very fair!!"
We responded:
"Thank you very much, Carrie. It is our pleasure to provide great service."
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H Berg

November 3, 2022

5  out of  5
rating by H Berg
"Tyler is always extremely helpful"
We responded:
"We really appreciate the feedback; Tyler works very hard to take care of people."
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Lou Harper

October 27, 2022

5  out of  5
rating by Lou Harper
"Best insurance in Maine."
We responded:
"Well Lou, I hope it is not because we are birthday twins:)"
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TheRealKittenGamer

September 30, 2022

5  out of  5
rating by TheRealKittenGamer
"People there are so nice and informative after asking questions. Stop by and check it out you."
We responded:
"Thank you so much! We do our best to take care of our customers here at the office. Looking forward to many years of it!"
Profile photo of JOEY DELO

JOEY DELO

September 27, 2022

5  out of  5
rating by JOEY DELO
"These guys and gals are awesome. I've had insurance here for 3 or 4 years now. They are very friendly and treated me good. I will continue doing bussiness with them. And if your looking for a good insurance company to go with ide suggest Doug 😉"
We responded:
"Thanks so much Joey, we appreciate the honest review. We always work hard to take great care of everybody ! You are awesome!"
Profile photo of Ricki Faupel

Ricki Faupel

September 20, 2022

5  out of  5
rating by Ricki Faupel
"Very professional office, easy access and wonderful people!"
We responded:
"Thank you very much, Ricki. It was nice meeting with you today!"
Profile photo of Skip Walsh

Skip Walsh

July 12, 2022

5  out of  5
rating by Skip Walsh
"Pleasant home town feel, they go out of their way to get you the best rates. They don't try to oversell you what you don't need"
We responded:
"Thank you for the kind words, Skip. My team and I work very hard to take care of our policyholders every day! We love what we do!"
Profile photo of Eric Davis

Eric Davis

April 28, 2022

5  out of  5
rating by Eric Davis
"It is so nice when you have an insurance question to be able to talk to a real live person. Nowadays companies like this are few and far between. Not the State Farm offices of Doug Brockway, they are they for all your needs whenever you need them. A+ service"
We responded:
"Thank you for the kind review, thank you for being an awesome friend to me too!"